FAQ

Qnext is a cross- platform Mobile and Desktop Unified Communications and sharing Suite. Qnext addresses the needs of consumers and business users that demand real-time, rich, interactive and intuitive communication and sharing experiences that are seamlessly available and accessed across the spectrum of consumer and business devices from local and cloud networks.

Qnext lets you consolidate all your contacts into one place, communicate using 8-way VoIP, 4-way video, send and receive messages from popular instant messaging protocols such as Yahoo!, AIM, ICQ, Facebook, MySpace, Jabber, GoogleTalk, iChat and MSN, transfer files of any size, play games, remotely access PCs and share applications and instantly share files, documents, videos, photos and stream music to anyone, even if the recipient does not have Qnext installed.

Our vision is to allow you, no matter where you are, to have real-time access to all of yours or anyone else’s permitted digital content, consolidate your contacts in one place, receive and send instant messages using multiple IM protocols and reach your contacts no matter what device they are using – Be truly connected.

Qnext runs on Windows, Mac and Linux.

Qnext supports Apple iPhone / iTouch, iPad and Android devices. We will continue to support more devices in the future.

Display user email and IM contacts, Real-time presence and the state of each user (online, offline, do not disturb, etc.). Send and receive instant messaging using the Qnext protocol. Display a listing of each user’s shared content with one touch access. Let users play music directly from their or anyone else’s PC (by permission), supported playlists include; iTunes, Media Player, Winamp & Qnext and let users view any photos, albums and files directly from their or anyone else’s PC (by permission). We will continue to expand Qnext mobile capabilities as we see larger storage and more embedded technologies that will equate mobile device’s functionality to that of a PC.

No, the basic version of Qnext will always be free. It is our plan to offer certain services for a fee in the future.

Absolutely not! Qnext is all about the freedom to communicate and share with your friends no matter what program they use. You can chat, share photos, stream your music, and transfer files with all of your messenger buddies, no matter what network they are on. However, there are some cool things that only Qnext users can do with each other, like 4-way video conferencing, 8-way audio conferencing, multiplayer games, and much more!

Qnext is a secure unified communications and sharing suite that operates best with an open communication channel between users. Qnext uses advanced connection technology that supports UPnP (Universal Plug and Play) devices and in most cases will automatically configure your router for the best connection.

To view the type of connection that was established, go to File > Contact Options > Connection or from Qnext Desktop select Settings > Contact Options. If All Incoming Connections – Direct, this means that you have the best connection possible. If your router doesn’t support UPnP or UPnP is not enabled or if you are behind a restrictive firewall or a router, we suggest that you will manually configure your device(s) in order to open this channel for the best performance. If necessary, please follow the instructions in the Online Manual under the Support section on Qnext website on how to do this. In most cases you will be automatically connected. For more information go to http://portforward.com

First, install Qnext on the other computer. Launch Qnext and click the Retrieve link on the main login screen. Enter your User ID and password. Now you can access your Qnext account and any Zones available to you.

At this time the answer is Yes. To be able to share your content with other devices that belong to you such as a Notebook or mobile, you are required to open additional accounts. We are planning to allow one primary account for all devices in the future.

Qnext is very secure. Logon is 512 bit encrypted and data communication is SSL 192-bit encrypted. We should point out that when using Qnext to talk to friends on other IM networks, we can only maintain the level of security employed by those networks.

Yes, it is private. Qnext facilitates the connection between users and does not “Listen” or store any of the communications or the data that is transferred between users.

Currently Qnext supports MSN, Yahoo!, AIM, ICQ, Facebook, MySpace, Google Talk, iChat and Jabber. We are working on expanding this list.

You could have ten accounts on the same network! Once you add an IM account, it will be available at the bottom of your contact list for easy access. If you want to add another account, just click the Add a contact or an IM or email account icon, and Add IM account from the same IM network again. Now there will be two logos for that network in your Contact panel, one for each account.

You sure can. Qnext supports importing whole or partial email address books from MSN Hotmail, AOL, Yahoo, and Gmail. Once added to your contact list, you can send quick emails off, just as you would instant messages. This capability was mainly designed to allow users to share Zone content with any email contact even if they are not Qnext users. Some of the configuration includes the ability to synchronize the email contacts when Qnext starts.

Yes, free and easy. In fact, you can host a Voice Call with up to eight Qnext Friends, and a Video Call with up to four!

Only the best thing ever! Seriously though, a Qnext zone is a place where you can put as much music, photos, or files as you want and share it with anyone anywhere. When they access it, they can listen to your music, view your photos, or download your files and photos! The best part is that you don’t have to upload your stuff anywhere; a Zone literally takes seconds to create and share.

When the Zone is shared with users from other IM protocols or email contacts, those users will receive a link to the shared Zone. By clicking on the link they will access the shared content from any standard web browser. You can share with anyone even if they do not have Qnext installed.

No. You can send a zone link in an email or Instant Message. The recipient simply clicks on the link and can view your photos, listen to your music, or download your files from any standard web browser.

Yes, your computer must be turned on and Qnext must be running in order for your friends to access the zones that you share with them. This is because Qnext shares your content securely directly from your computer; that’s why it only takes seconds to share an unlimited amount of music, photos, and files.

No limit, as many as you wish.

When someone shares a zone with you they can send you an invite to the Zone and you will receive a notification message. In any event you can just click on the ‘+ sign’ beside their name to see all the zones that they are sharing with you or go to Qnext Desktop and select “Browse Friend’s Content”.

You can stream MP3, Ogg Vorbis, AIFF, AU, AAC (MP4), WAVE, WMA, and M4a (AAC for MAC) audio files in a Music zone.

You can share JPG, GIF, PNG, BMP, TGA and TIFF images in a Photo zone.

Drag and Drop the files or folders onto the contact’s name in the Contact Panel or in the Qnext File Center window. There is no file size limit when the transfer is between Qnext users. External Instant Messaging protocols such as Yahoo, AIM, MSN, iChat, Jabber and ICQ, may have some file transfer size restrictions and may not support all of the Qnext features. Note that you can also create a file Zone and share it with anyone anywhere, again no file size limit.

Qnext MyPC lets you access your computer from anywhere in the world and share applications. For added security you are require to create a new account name and password specifically for Qnext MyPC. To create an account for MyPC, select Remote Access (MyPC) from the Qnext Desktop or from Tools > Qnext Plugins > MyPC Properties and then in Add Account configure the user name and password and the type of access you want to grant. You can let yourself or others view or Allow the user full control to your entire computer or just specific applications. To log on to Qnext MyPC from the web, go to www.qnext.com and press Log on to Qnext MyPC or Product > Remote PC Access. Qnext MyPC is set to be our first premium service offered on a subscription basis, but for the time being it is free. Please note that Qnext MyPC currently only works on computers running Windows.

My PC (Remote Assist) or Remote help from a Qnext user. This is an extremely powerful tool in which by a user provides permission to one of their contacts to access their PC directly and help them in solving any problems they may have. When user requests help, the Helper receives a message and by accepting they will have a real time access to their friend desktop. Their friend can follow what the Helper is doing. The user that requested the help can disconnect the session at any time by selecting Disconnect Remote Help Session from the MyPC drop down menu.

• Go to Qnext File menu and select "Add IM Account"
• Select facebook Account
• In the Account field enter your facebook username and Password. Your username is not the e-mail address that you use to login in facebook.com. The facebook username (for example ted.davis) is your personal facebook URL which appears in the location bar of your browser after http://www.facebook.com/ when you view your profile.

Setting and changing your username in facebook can only be done directly from facebook. “You can change your username from the Settings tab of the Account Settings page. Scroll down to "Username" and click "change". Then follow the on-screen directions. Keep in mind you will only be able to change your username once”. For more information go to: http://www.facebook.com/help/?faq=15439

Qnext does not collect any communication or data information that takes place between users. We ask our users to subscribe to the Qnext Quality Improvement Program (QQIP). This will allow Qnext to send anonymous data to the development team for use in prioritizing our development. You can be rest assured that no private data or content is ever collected or sent. To subscribe to QQIP go to File > Account details and click on Next. You can also Subscribe to receive periodic Qnext information in this screen.

Just visit our Press > Promote Qnext page for some cool banners that you can post to your website, blog, or MySpace page. While you’re there, check out the Graphic Resources page for some logos and screenshots too. Thanks for the support!